Shipping policy
Last updated: October 17, 2026
1. Free shipping
Every UpFitt order includes free standard shipping to the following destinations:
- Spain
- European Union countries
- United States
- Mexico, Chile and Colombia
If your country doesn't appear at checkout, it means we don't ship there yet.
2. Processing and delivery times
| Stage | Timeframe |
|---|---|
| Order preparation (processing, quality check and packing) | 1 to 10 business days |
| Transit to your door | 1 to 40 days |
Times are counted from payment confirmation. The UpFitt 360 is a large, heavy steel product, so it requires special handling in transit. Times may vary depending on destination, season (for example, Black Friday or the holidays) or issues beyond our control, such as carrier or customs delays.
3. Order tracking
As soon as your order leaves our warehouse, we'll email you a tracking number so you can check its status at any time. Tracking information may take a few days to update after you receive the number.
4. Delivery address
Please double-check your address before completing your purchase. If you spot a mistake, email us as soon as possible at uupfitt@gmail.com: we can correct it as long as the order hasn't shipped. We're not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer.
5. Receiving your package
When your order arrives, check the outside of the packaging. If it shows dents, tears or signs of tampering, we recommend noting it with the carrier at delivery and taking photos. If you find any damage or missing parts when you open it, email us as soon as possible with photos of the product and the packaging and we'll make it right (replacement part, replacement unit or refund). This never limits your statutory consumer rights.
6. Delays and orders not received
If you haven't received your order within the maximum timeframe stated, contact us. We'll open an investigation with the carrier and, if the package has been lost, we'll send you a new one free of charge or refund you in full, whichever you prefer. You can also cancel your order and receive a full refund if it isn't delivered within the agreed timeframe, in accordance with consumer law.
7. Shipping outside the European Union
For shipments to the United States, Mexico, Chile and Colombia, the destination country may apply duties, import taxes or customs fees. These charges are not included in the price and are the responsibility of the recipient.
8. Contact
For any questions about your shipment, email us at uupfitt@gmail.com with your order number. We usually reply within 24–48 business hours.